Refund Policy | Team Shaw Caribbean Press

DRAFT — Pending attorney review. This page contains placeholder legal language adapted from common templates. Team Shaw Caribbean Press will publish attorney-reviewed final versions before accepting payment from authors. For questions about specific terms, contact hello@tscpress.net.

Last updated: May 20, 2026

This Refund Policy explains when and how you can get a refund on the services and products you buy from Team Shaw Caribbean Press. Read this page in full before paying any deposit. Where this page applies to a specific tier or product, that tier's contract may include additional, more specific terms. Where there is a conflict, the signed contract controls.

1. Service fees

Our publishing services fall into two categories.

One-time publishing packages. These are the Digital Debut, Professional Launch, Authority Standard, and Shaw Authority tiers. Each is a single project engagement. Payment is split into a 50% deposit and a 50% balance, as described in our Terms of Service.

Subscription. The TSCP subscription tier is billed monthly. The current monthly rate is published on the Packages page.

Refund rules differ for the two categories and are described in the next two sections.

2. Deposit refund window (Tier 1 to Tier 4)

For Digital Debut, Professional Launch, Authority Standard, and Shaw Authority, the deposit is 80% refundable within 14 days of payment, provided that manuscript intake has not begun.

Manuscript intake is the kickoff step where we open your manuscript for the first review pass. We confirm the intake date in writing to you by email. Until intake begins, you may cancel and receive 80% of your deposit back. The 20% retained covers administrative setup, scheduling, and contract preparation costs.

After intake begins, the deposit becomes non-refundable. This is because production work and slot allocation start at that point. The 50% balance, due before final files are released to distribution, may still be cancelled. See Section 6 for the case where TSCP declines a manuscript after intake.

Refund requests should be sent to accounts@tscpress.net.

3. Subscription cancellation

You may cancel the TSCP subscription at any time. To cancel, write to accounts@tscpress.net or use the cancel link in your account if available.

Cancellation takes effect at the end of the current billing month. You retain access to the benefits of the subscription through that date. We do not pro-rate refunds for the unused portion of the current month, except where required by law in your jurisdiction.

If your subscription includes any unused, prepaid annual service items (for example, a coaching session that has been paid for but not yet delivered), those will be honored to completion or refunded at our discretion when you cancel.

4. Book sales

Books sold through third-party retailers (Amazon, Apple Books, Kobo, IngramSpark distribution partners, and others) are subject to the return and refund policies of those retailers. TSCP is not the seller of record on those channels.

In Phase 2 of our launch (planned for June 2026), we will offer direct book sales on tscpress.net through the Snipcart checkout. For direct sales, we offer a 30-day return policy from the date of delivery for damaged items, defective items, or items shipped incorrectly. Returns must be requested by email to accounts@tscpress.net and we will provide return instructions. Buyer's-remorse returns on direct book sales are at our discretion and may incur restocking costs.

Digital products purchased directly are non-refundable once the download has been accessed, except where required by consumer protection law in your jurisdiction.

5. Dispute process

If you believe a charge is incorrect, a service was not delivered as agreed, or any other issue warrants a refund outside the standard terms above, please follow this process.

Step one. Write to accounts@tscpress.net within 14 days of the issue. Include your name, the project or invoice reference, the date of payment, the amount, and a clear description of the issue.

Step two. We acknowledge receipt within 3 business days.

Step three. We review the request, investigate where needed, and respond with a written decision within 14 business days of acknowledgment. The decision will explain the outcome and the reasoning.

Step four. If you disagree with the decision, you may escalate to the dispute resolution process in our Terms of Service (mediation followed, if necessary, by the courts of Guyana).

We do not encourage chargebacks before this internal process is complete. Chargebacks initiated before the internal process finishes may result in suspension of services pending resolution.

6. Manuscript rejection refund

TSCP may decline to publish a manuscript at any point before the production phase begins, including after intake has started. We may decline for reasons including (but not limited to) editorial fit, factual concerns, rights concerns, or quality issues that would require scope significantly beyond the tier's stated deliverables.

If we decline to publish after a deposit has been paid and intake has begun, we refund the deposit in full, less the actual costs incurred up to that point. In most cases, those costs are administrative and modest (typically GYD 25,000 or less). We provide a written cost breakdown with the refund.

If we decline before intake begins, the standard 80% refund window in Section 2 applies.

In either case, you retain full rights to your manuscript and may pursue publication elsewhere.

7. Contact

For refund requests, please write to accounts@tscpress.net. For general questions about this policy, write to hello@tscpress.net.

Team Shaw Caribbean Press
Georgetown, Guyana

Related pages:

→ Terms of Service
→ Author Rights
→ Packages